Current Vacancies
See below for our exciting opportunities
Current Vacancies
Head of Account Management & Customer Support
Location: Oswestry Office (Hybrid options available)
Salary: Competitive + Performance Bonus
Company: 3PLUK
Powered by Tech, Driven by People
About Us
At 3PLUK, we’re redefining third-party logistics through smart technology and exceptional service. We support growing brands with scalable warehousing, fulfilment, and customer experience solutions. Our powered by tech, driven by people approach is at the heart of everything we do.
The Role
We’re looking for an experienced and dynamic B2B Account Manager to lead our Account Management and Customer Support team. This is a strategic leadership role focused on building strong client relationships, driving service excellence, and developing a high-performing team.
Key Responsibilities
Lead and mentor a team of Account Managers and Customer Support Executives.
Act as the senior point of contact for key clients, ensuring satisfaction and retention.
Develop and implement account management strategies to support growth and scalability.
Collaborate with operations, tech, and commercial teams to deliver seamless client experiences.
Monitor KPIs and service levels, identifying areas for improvement.
Handle escalations and complex client issues with professionalism and urgency.
Support onboarding of new clients and ensure smooth transitions.
Contribute to strategic planning and continuous improvement initiatives.
What We’re Looking For
Proven experience in business-to-business account management, client services, or customer success—ideally in logistics, e-commerce, or tech-enabled services.
Strong leadership and team development skills.
Excellent communication, problem-solving, and relationship-building abilities.
Commercial awareness and a customer-first mindset.
Comfortable working in a fast-paced, tech-driven environment.
Experience with CRM systems and performance reporting tools.
What We Offer
A chance to shape the future of client experience at a fast-growing logistics tech company.
Supportive, collaborative culture with a focus on innovation and people.
Competitive salary and bonus scheme.
Opportunities for career progression and professional development.
Hybrid working options and flexible hours.
How to Apply
Send your CV and a short cover letter to hello@3pluk.co.uk with the subject line: Head of Account Management Application – [Your Name]
Are you interested in a
logistics career?
At 3PLUK we have a fantastic team, all pulling together to help our clients with their ecommerce requirements.
We are always looking for new people to join our exciting and growing company.
From Account Management to freight forwarding, if you have any experience in the following roles then we would love to hear from you
Account Managers
Warehouse Staff
Picking & Packing Operatives
Despatch Operatives
If you would like to know more or begin your 3PLUK career, please get in touch with our friendly new team today. We’d love to hear from you!
Send us a message
Organically Certified Warehouses
We are proud to say that we have been working with the Soil Association for a number of years and have a number of warehouses which are certified organic. If you are or are looking to become organically certified, have a chat with our knowledgeable team who will guide you as to our organic services.
